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Incomplete Deliveries - Rejected Orders

  1. For Delivery issues:
  • Tap the 3-dot menu (bottom right) and select I have an issue with this delivery to start the return process.
  • If returns are not processed properly, the order will appear in the driver’s next shift, preventing their trip from starting.  Follow the steps to avoid delays.
Incomplete Deliveries Rejected Orders 1.png

  1.  Select an issue:

    Options:

  • Unsafe Location
  • Customer Rejected Order
  • Cold Chain Expired
  • Order Missing from Van

      Next Steps: Follow App prompts.

Incomplete Deliveries Rejected Orders 2.png

  1. On arrival at the store, hand off orders to the dispense team for processing.

    Exception: Return alcohol orders to the customer service desk for a refund.

    Incomplete Deliveries Rejected Orders 3.png